Resume - Robert E. Martin

ROBERT E. MARTIN

Project Leader

PROFESSIONAL EXPERIENCE

REM CONSULTING GROUP, LLC (Cincinnati, Ohio)

Managed the planning and scheduling process team for a manufacturing firm growing their revenues to $65 million from $35 million in less than 6 months.

• Provided management with key demand planning data that increased the visibility of shipping requirements for Lowe’s.
• Achieved a 99.5% performance level for customer shipments arriving at Lowe’s at the right time and in the right quantity.
• Built relationships within the organization and helped drive continuous improvement programs.

Led the implementation of an Oracle 11i product configuration system. 

• Built a business case to implement ERP for an $800 million garage door manufacture.
• Performed a process redesign to simplify product variations.
• Established the company’s first PMO – Project Management Office.

 

BLUESPRING SOFTWARE (Cincinnati, Ohio) 

Senior Director of Customer Operations (2004 to 2006)

Bluespring Software is a startup venture capital funded company that develops BPM software – Business Process Management Software. The software enables non-programmers to map and automate their business processes improving overall business agility. This software was developed for commercial sale.

 

Managed a joint client and Bluespring team to design, build, and implement a nationwide Order to Cash billing system.

• A two year projectthat supports a $2.5 billion a global armored car carrier company. Performed a major turnaround on a troubled project by reestablishing trust and delivering results.
• Collected over $1 million dollars of professional services by completing project milestones on-time and managing project scope
• Continuously mitigated project risks.
• Project portfolio consisted of contract, billing and financial integration projects.
• Maintained responsibility for the project's communications plan.
• Managed remote sites in Canada and project team contractors.
• Extensively used Microsoft Project to build, manage, and control the plan. Performed critical path analysis and presented project status to sponsors and key stakeholders.

Built Technical Operations Support Team

• Led the deployment of the BPM tool for customer implementations.
• Supported over $5 million of company’s sales initiatives by establishing routine and standardized IT project processes.
• Reduced the frequency and complexity of issues facing customers during the first 48 hours of software ownership. Problems decreased from 85% to less than 20% of the new customer installs.
• Maintained budget, P&L, and staffing responsibilities.

 

PEROT SYSTEMS / SOLUTIONS CONSULTING (Cincinnati, Ohio)

Senior Management Consultant (2000 to 2003)

 

Developed a global IT strategic plan that prioritized IT initiatives across the business. The plan reduced operating expenses by more than $10 million and achieved a $30 million in inventory savings.

• Strategic plan included streamlining the core and sub-business processes before consolidating technology across the business.
• Managed a global project team that included members from the US, Mexico, Italy, Germany, and UK facilities Business processes within scope included, Order to Cash, Plan to Produce, Design to Build, and Purchase to Pay.
• Created an IT Strategic plan and rationalized the integration of multiple global ERP systems including; PeopleSoft, Glovia, Chess, Hyperion, and eMatrix.
• Delivered the IT strategic plan on-time, while managing a joint client and consulting team of over 30 resources.

Implemented a large-scale web-based eLearning system which reduced the annual cost of staff turnover by $6 million.

• Responsible for project leadership and change transformation for more than 20 project team members for the second largest health care provider in the US, Tenet Healthcare.
• Prepared detailed project communication plan that captured feedback from stakeholders.
• Project teams operated remotely and included hospitals throughout three-fourths of the US.
• Implemented eLearning for over 27,000 users at 110 hospitals.

DELOITTE (Cincinnati, Ohio)      

Senior Manager, Information Technology (1998-1999)

Senior Manager, Information Technology and Manufacturing Consulting (1990-1994)

 

Implemented a J.D. Edwards ERP system that resulted in the reduction of inventory costs to $3.25 million from $6.7 million and improved customer order fill rates to 90% from 71%.

• Project scope included the following modules: Financials, Order Management, Pricing, Shop Floor, and warehousing
• Conducted data cleanup and conversion processing
• Business processes streamlines for U.S., Canada, and Mexico before implementing JDE
• Performed a Converence Room Pilot to verify new processes and data flow.
• Integrated financials across three county's currencies.

Provided leadership to Deloitte’s first worldwide Reengineering and Change Management Team.

• Produced the first Business Process Reengineering Methodology used by over 5,000 practitioners within Deloitte.
• Managed the first team that successfully rolled-out Reengineering across the firm.

Reengineered an Order to Cash process for a financially struggling $4.5 billion integrated steel mill, which decreased order lead times from 6 weeks to 2 days

• Developed an innovative process design, and radically improved the Order to Cash process.
• Reduced finished goods inventories by more than $6 million while improving customer service levels.
• A major customer (GM Saturn) transferred the innovative process design to their business.

ICG TELECOM GROUP, INC. (Cincinnati, Ohio)  

ICG is a $500 million switch-based telecommunication provider delivering telephone service to businesses across the United States.

Vice President of Information Technology – ICG Inc. (1994-1998)

Directed IT mergers and acquisitions planning. Developed provisioning and billing systems.

• Implemented Oracle financials for all new mergers and acquisitions.
• Successfully integrated the systems of ICG with NetCom, a nationwide Internet Service Provider.
• Established the LAN and WAN technology infrastructure.
• Developed order management and billing systems.

PREVIOUS EXPERIENCE

• GIBSON GREETINGS, INC. (AMERICAN GREETINGS), (Cincinnati, Ohio)     
• COOPERS & LYBRAND (PRICEWATERHOUSECOOPERS), (Cincinnati, Ohio)           
• HOBART CORPORATION, (Dayton, Ohio)
• GENERAL MOTORS, (DELPHI) (Dayton, Ohio) 

EDUCATION AND CERTIFICATIONS

• MBA, Xavier University, Industrial Management (Cincinnati, Ohio)
• BS, Indiana University, (Bloomington, Indiana)
• PMI (Project Management Institute) Completed the PMP certification class in the fall of 2007